Overview of Freshsales Features and Capabilities

Freshsales combines traditional CRM capabilities with modern AI features and communication tools to help businesses manage their sales processes more effectively.

Key Benefits:

• AI capabilities: Lead scoring and contact insights in paid plans

• Communication tools: Integrated phone, email, and chat features

• Workflow automation: Visual workflow builder with multiple triggers

• Mobile access: Full-featured mobile apps with offline capabilities

• Quote generation: Built-in CPQ capabilities for sales documents

Notable Limitations:

• Free plan restrictions: Limited to 3 users with basic features

• AI features: Only available in mid-tier plans

• Automation caps: Limited workflow automation in lowest-tier plan

• API limits: 400 requests/minute across all plans

• Integration costs: Some integrations require additional subscriptions

Freshsales is best suited for teams that want AI-powered insights and integrated communication tools without the complexity of enterprise systems.